Our Store Policies
Things You Need to Know
We founded Expo Warehouse with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
How We Do It
All orders are processed within 24 hours of order and or the next business day. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Once your order has shipped, you will receive an email with a tracking number to track your order Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Returns and Refunds
How It Works
We offer a refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Order discrepancies must be reported within 5 days of receipt of the order.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Only regular-priced items may be refunded, sale items cannot be refunded.
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Any items returned without original packaging, used, missing accessories, or otherwise damaged will be subject to a 25% restocking fee of the original invoice
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: todd@expowhs.com.
Exempt Goods
The following are exempt from refunds:
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All Carpet
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All Fabrics (Since fabric colors can vary from their representation on the Website due to monitor settings, dye lots, etc., you may wish to order a fabric sample for review in advance of your order.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at: todd@expowhs.com
Shipping
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No returns are accepted without a Return Merchandise Authorization.
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Please know, we cannot guarantee that we will receive your returned item.
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All transportation and insurance charges must be prepaid. (Sorry, COD's cannot be accepted and will be refused)
Warranty Disclaimer
About Our Policy
Wentex products have a factory warranty of one year from the date of purchase with valid proof of purchase from Expo Warehouse. Factory warranty is for parts and labor only and does not include shipping. Expo Warehouse will provide warranty service in the form of either repair or replacement at its sole discretion.